Our program is intended for individuals who have an income of less than $35,000 per year and who live in the Hochelaga-Maisonneuve district. We may make an exception if we are contacted by a homelessness support organization when an animal needs urgent medical care.

Unfortunately, our limited resources require us to focus on care that is achievable in the short term (maximum of one year). We cannot cover the costs of treatment and monitoring over long periods, otherwise the number of animals we could help would be much smaller.

Our limited resources unfortunately do not allow us to provide financial support to families over long periods. We are unaware of an organization that covers this type of expense for individuals. Our approach is based on access to immediate care for different medical conditions.

We are willing to help dogs and cats who have been examined by a veterinarian from another clinic.

We help families who have a dog or cat in need of medical care. We do not participate in the care of animals of other species such as exotics.

Here is the list of documents accepted if your address is up to date: - Electricity bill - Internet and telephone bills - Insurance document - Passport - Driver’s license Invoices and documents must be dated within the last 60 days. If you do not have one on hand, identification with your up-to-date address will be accepted.

Here is the list of accepted documents: - Income tax assessment notice - Tax return - Payslips - Letter from employer - Certificate of social benefits - RSA (Revenu de solidarité active aka ‘social welfare benefits’) certificate - Any other official document The submitted document must be from the last year and must include your full name. If in doubt, contact us to check if you are eligible.

The costs are distributed as follows: - The owner must assume 33% of the costs of medical care necessary for the animal when they are discharged. - The veterinary clinic covers 17% of expenses (with a discount applied to the invoice). - The Un p’tit coup d’patte program will cover 50% of the costs when completing the payment. You will have to pay your share when the animal leaves the clinic. If you already have a debt with us, your request will automatically be denied.

Since we fundraise for the animals we help, their families cannot create a Gofundme, or any other donation drive on their own.

To help us care for your pet, it is possible to share our communications using social media and our website to encourage people to make donations. Feel free to share our content on Facebook groups, on your personal profile, and send emails to your contacts!

We cannot afford to help families purchase veterinary-grade food long-term; but we invite you to continue the diet if it was recommended by a veterinarian.

This amount will be used to save another animal or to help us cover costs related to the maintenance of the program (website fees, monthly bank fees, etc.)

In the event of complications following the care to which this program has contributed, it is very possible that we will not be able to help you further. Unfortunately, we must set a limit on our expenses per animal to be able to help other families. If we can help, the decisions will be made with you as we cannot cover medical expenses that we have not pre-approved. If you decide to seek treatment without consulting us, we will not be able to contribute further. If we have to stop supporting you as fees continue to rise, you remain the owner of the animal, meaning you can still make all decisions regarding your pet, and we will be here to advise you in the process.